Article 1 — Definitions

Article 2 — Company Identity

Article 3 — Applicability

Article 4 — Product Descriptions & Authenticity

Article 5 — Orders & Agreement Formation

Article 6 — Right of Withdrawal (Return Policy)

Article 7 — Customer Obligations During Review Period

Article 8 — Exercising the Right of Withdrawal & Costs

Article 9 — Seller Obligations Upon Withdrawal (Refunds and Seller Responsibilities)

Article 10 — Exclusions from Withdrawal (Non-Returnable Items)

Article 11 — Pricing

Article 12 — Quality Assurance & Limited Guarantee

Article 13 — Shipping & Delivery

Article 14 — Subscription / Ongoing Services (if applicable)

Article 15 — Payment

Article 16 — Complaints Procedure

Article 17 — Governing Law & Dispute Resolution

Article 1 — Definitions

In these Terms:

1. “Nomad Roots Studio” / “We” / “Us” / “Our”
   The company operating this website and offering products and services.

2. “Customer” / “You”
   Any natural person using the website or purchasing products for non-commercial purposes.

3. “Handcrafted Items”
   Artisanal works including:
   Miao silverwork、batik wax-dye crafts、hand-embroidery、heritage accessories、handmade jewelry.

4. “Natural Materials”
   Crystals, gemstones, metals, natural fibers, or materials exhibiting variations.

5. “Custom Work” / “Made-to-order”
   Items created according to Customer preferences (size, engraving, personalization, color selection, etc.).

6. “Distance Contract”
   Any order completed through electronic means.

7. “Digital Content”
   Online instructions, cultural materials, guides, or downloads (if applicable).

Article 2 — Company Identity

Nomad Roots Studio
Business address: Available upon request

This brand operates under U.S. jurisdiction.

Article 3 — Applicability

These Terms apply to:

• All offers and products displayed on our website

• All orders placed by Customers

• All agreements concluded remotely

• All interactions with Nomad Roots Studio content or digital services

By purchasing from us, you accept and agree to these Terms.

Article 4 — Product Descriptions & Offer

1. Nomad Roots Studio offers handcrafted, cultural, and natural-material goods.

2. Each product description strives to be accurate and clear.

3. Due to artisanal and natural characteristics, variations may occur in:

   • Color

   • Texture

   • Pattern

   • Weight

   • Shape

   • Mineral inclusions

4. Such variations are natural and not considered defects.

5. If an offer has a limited duration, this will be stated explicitly.

Article 5 — The Agreement

1. The agreement becomes valid once payment is completed and we send an order confirmation email.

2. If ordering electronically, we will confirm receipt of your order electronically.

3. We reserve the right to refuse or cancel orders for:

   • Suspicion of fraud

   • Inventory errors

   • Pricing mistakes

   • Inability to fulfill the order

4. In such cases, Customers will receive a full refund.

Article 6 — Right of Withdrawal

1. Nomad Roots Studio offers a flexible, case-by-case withdrawal approach depending on product type.

2. Customers may request return consideration within 14–30 days of receiving the order.

3. We may ask—but will never require—the reason for your withdrawal.

4. For cultural/handcrafted/custom goods, return eligibility may be limited.

Article 7 — Customer Obligations During Review Period

1. Customers must handle items gently, keeping them in original condition.

2. Only basic inspection is allowed—as one would in-store.

3. Any damage beyond normal handling may reduce refund eligibility.

Article 8 — Exercising the Right of Withdrawal & Costs

1. Customers should contact us via email to request a return authorization.

2. Items must be returned in original packaging and in unused condition.

3. Return shipping costs may be the Customer’s responsibility unless otherwise communicated.

4. Items must be shipped back within 14 days after approval.

5. Risk remains with the Customer until the item is received by us.

Article 9 — Seller Obligations Upon Withdrawal

1. Upon confirming the item is returned and in acceptable condition, we will process refunds.

2. Refunds will be issued within 7–14 business days to the original payment method.

3. If an order was partially fulfilled or partially returned, refund amounts will reflect actual items received.

Article 10 — Exclusions from Withdrawal

Withdrawal may not apply to:

1. Custom-made or personalized items

2. One-of-a-kind handcrafted cultural items

3. Items with natural variations in materials

4. Used or damaged products

5. Items returned without original packaging

6. Digital downloads (if applicable)

Article 11 — Pricing

1. All prices are listed in USD unless otherwise stated.

2. Prices may change at any time due to material costs or market fluctuation.

3. Customers are responsible for any local taxes or import duties.

Article 12 — Quality Assurance & Limited Guarantee

1. Nomad Roots Studio guarantees items are inspected before shipment.

2. Natural inclusions, handcraft variations, color differences, or pattern irregularities are not defects.

3. Damage caused by misuse, chemicals, water, or improper storage is not covered.

Article 13 — Delivery & Execution

1. Products will be shipped to the address provided during checkout.

2. Delivery times may vary due to carrier delays or customs processes.

3. Once items are handed to the carrier, the risk transfers to the Customer.

4. International Customers are responsible for customs fees and import duties.

Article 14 — Continuing Services (If Applicable)

If Nomad Roots Studio later offers subscriptions, workshops, or learning programs, additional terms may apply.
For now, this section is not actively used.

Article 15 — Payment

1. Payments must be made using the methods shown at checkout.

2. Nomad Roots Studio uses secure payment gateways.

3. Customers are responsible for ensuring accurate billing information.

Article 16 — Complaints Procedure

1. Customers may report issues via hello@nomadrootsstudio.com.

2. We aim to respond within 3–7 business days.

3. We will work to resolve concerns amicably and professionally.

Article 17 — Governing Law & Disputes

1. These Terms are governed by the laws of the State of Delaware, USA.

2. Disputes should first be addressed directly with Nomad Roots Studio.

3. If unresolved, disputes may be handled through mediation or arbitration.

Mobile Message Service Terms & Conditions

1. By opting into SMS, you agree to receive periodic text messages, including promotional offers.

2. Message frequency varies.

3. Standard carrier rates may apply.

4. You may unsubscribe anytime by replying STOP.

5. For help, reply HELP or email us.

6. We are not responsible for delayed or undelivered messages.